Frequently Asked Questions (FAQ)

Frequently Asked Questions (FAQ)

What is the delivery time for my order?
When you order from Galero, the delivery time may be slightly different than what you're used to. Since our products are shipped directly from our suppliers, we save significantly on storage and shipping costs. This allows us to offer our products at very competitive prices. The average delivery time is 12 to 8 business days (Mon-Fri, excluding holidays).

What should I do if I haven’t received my order?
Due to the high demand for our products, your order may arrive slightly later than expected. We ask for your understanding in this matter. If this period has passed and you still haven’t received your order, please email us at shopgalero@gmail.com. We will then investigate what may have happened to your package.

I want to exchange/return my order, how do I do that?
To return a product, simply contact our customer service at shopgalero@gmail.com. Provide your name, order number (e.g., #0000) from your confirmation email, and the reason for the return. We will then provide you with the return address and confirm the return. Once confirmed, you can send the product back to us via a courier of your choice.

What is the cost of returning?
Unfortunately, returns are at your own expense. The cost will depend on the courier. Please check the website of the courier you want to use for more information on pricing.

What are the conditions for returning my products?
There is always a return period of 14 days. The return period begins on the day you received the item. However, there are certain conditions for returns. You can only return the item if:

• The return period has not expired.
• The product is in its original packaging, with all labels intact.
• The product has not been used.

What payment methods can I use?
We accept payments via iDeal, Bancontact, Credit Card, and Klarna. If you're unsure whether your payment method is accepted, follow the steps on the payment page to view all available options. All transactions are processed through secure and reliable payment systems, making them 100% safe.

What should I do if I didn’t receive a confirmation email for my order?
This is not intended. Please send an email with your full name and email address to shopgalero@gmail.com. We will quickly assist you.

Can I cancel my order?
If you would like to cancel your order for any reason, please email us as soon as possible at shopgalero@gmail.com. Provide your name, order number (e.g., #0639033890) from the confirmation email, and ideally the reason you wish to cancel the order.