FAQ

How can I contact Galero?

You can email us at support@servicegalero.com, where our customer service team will be happy to assist you with anything you need!

Do you ship worldwide?

Yes, we do.

Where do you ship from?

We ship from the EU.

Can I modify or cancel my order?

Since we strive to process orders as quickly as possible, you must request any changes or cancellations within 12 hours of placing your order. Any requests made after this time will be denied. Your order can be returned for a full refund after it has been received.

What payment methods do you accept?

We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments.

When will my order be processed?

All orders are handled and shipped from our warehouse. Please allow extra time for your order to be processed during holidays and sale seasons. We process orders Monday through Friday. Orders are processed within 1-3 business days from the order date and shipped the next day after processing. Please note that we do not ship on weekends.

How long does it take to receive my order?

Due to high demand, it may take between 10-12 days for your order to arrive.

What if I don’t receive my order?

If you do not receive your order within 30 days of shipment, you are eligible for a full refund.

Will I be charged customs duties and taxes?

The prices displayed on our website are tax-free in US dollars, which means you may be required to pay customs duties and taxes when you receive your order. Import taxes, duties, and related customs fees may be charged once your order reaches its final destination, as determined by your local customs office. Payment of these charges and taxes is your responsibility and will not be covered by us. We are not responsible for delays caused by your country’s customs office. For more details on charges, please contact your local customs office.

How do I return an item?

Please contact us at support@servicegalero.com.

What if the item(s) I received are defective, incorrect, or damaged?

Please contact us if you have received incorrect, missing, and/or defective items. Include your order number, photos of the item(s), and any related references when you receive your package. We will do our best to resolve your issue as soon as possible.

When will I receive my refund?

All refunds will be credited to your original form of payment. If you paid with a credit or debit card, the refund will be sent to the issuing bank within 7-10 business days after receiving the returned item or cancellation request. Please contact the card-issuing bank for information on when the credit will be posted to your account. If you have not received a credit for your return yet, please do the following: Contact your bank/credit card company, as it may take some time before your refund is officially posted.